Privacy Policy

We value your privacy and the information you consent to share in relation to our email and SMS marketing services. We use this information to send you notifications related to your order (including cart reminders), marketing offers, and transactional messages, including requests for reviews.

Our website uses cookies to keep track of items you add to your shopping cart, including when you leave checkout incomplete. This helps us determine when to send cart reminder messages via email or SMS, where you have opted in.

To provide personalized product recommendations, efficient customer service, and timely updates, we may record information from your visits, registration, and browsing activity, including:

• Name and email address
• Shipping and billing address
• Phone number (if provided for delivery or SMS opt-in)
• Language and merchandise preferences
• Device and browser information, and IP address

At zivahair.com, we take the protection of your personal information seriously. Once we receive your data, we apply technical and organizational measures to help protect it from loss, unauthorized access, or misuse. We use encryption technologies, including Secure Sockets Layer (SSL), to help protect sensitive information transmitted between you and our site.

We collect personal information that you provide voluntarily and process it for purposes including:

• Creating and managing your Zivahair account
• Completing transactions and fulfilling orders
• Contacting you about delivery, payment, or order issues
• Sending updates, promotions, and style recommendations if you subscribe
• Understanding your preferences and recommending relevant products
• Developing and improving our products and services
• Processing exchanges, returns, and customer support requests

SMS marketing consent

By consenting to Zivahair SMS marketing at checkout or through our subscription tools, you agree to receive recurring text notifications related to your order (including cart reminders), marketing offers, and transactional texts, including review requests — even if your mobile number is registered on a do-not-call list. Message frequency varies. Consent is not a condition of purchase.

To unsubscribe from SMS marketing, reply STOP to any message from us. You may also use unsubscribe links provided in our emails. Alternative opt-out wording may not be recognized as a valid request. Message and data rates may apply per your wireless provider.

For help with SMS, reply HELP to the number that sent the message, or email us at support@zivahair.com.

We may change the telephone number or short code used to operate SMS services. Messages sent to a discontinued number, including STOP or HELP requests, may not be received and we may not be liable for honoring such requests.

To the extent permitted by law, we are not liable for failed, delayed, or misdirected delivery of information sent through messaging services, or for actions taken in reliance on such information.

Important: Text messaging originator opt-in data and consent are not shared with third parties for their own marketing purposes.

Automatic order-related messages

We may send confirmation emails or SMS verification after registration, plus service-related notifications such as:

• Order confirmation
• Address or payment confirmation
• Shipping and delivery updates
• Logistics or carrier changes

These messages are closely related to your purchase. We recommend keeping them enabled. If you delete your account, you may no longer receive these notifications.

The frequency of automatic notifications depends on your activity on our site and cannot be fixed in advance.

Marketing communications

With your consent, we may send personalized product recommendations, offers, care tips, policy updates, and promotions by email or SMS. You may opt out at any time — see Right to opt-out below.

Cookies are small text files stored on and retrieved from your computer or mobile device. Zivahair uses cookies to enhance and simplify your visit. We do not use cookies to sell your information to third parties.

Third-party cookies may be used for aggregated analytics (such as Google Analytics). Some cookies may track behavior across websites.

There are two main types:

• Persistent cookies — stored for up to 24 months, e.g. to remember shipping country or cart contents when you are not logged in
• Session cookies — temporary and deleted when you close your browser, e.g. to verify login status

You can delete or disable cookies through your browser settings. If you disable cookies, some features — including the shopping cart — may not function properly.

If you are under 16, please use zivahair.com only with the permission or supervision of a parent or legal guardian.

Zivahair does not knowingly collect, use, or transfer personal data from children under 13. If we learn that we have collected data from a child under 13, we will delete it promptly. If you believe a child under 13 has registered on our site, please contact us at support@zivahair.com and we will remove the account.

You acknowledge that, for the purpose of providing personalized recommendations, efficient customer service, and timely notifications, we may process your personal data through operations such as collection, storage, organization, retrieval, use, disclosure, restriction, or deletion — whether or not automated.

We process data only as described in this Privacy Policy and applicable law.

Delete my account

If you wish to delete all personal data associated with your Zivahair account, contact us at support@zivahair.com. We will respond within a reasonable timeframe (typically within 48 hours) and delete your information from our active systems, subject to legal retention requirements.

Unsubscribe from marketing

To stop promotional emails, click the unsubscribe link in any marketing message. To stop SMS marketing, reply STOP to any SMS from us or email support@zivahair.com.

Order-related transactional messages may still be sent where necessary to fulfill your purchase.

By uploading photos or videos to Zivahair (including reviews or community content), you agree that:

• Ownership: You retain ownership of your content, but grant Zivahair a non-exclusive, royalty-free, transferable, sublicensable, worldwide license to use, display, reproduce, modify, create derivative works from, and distribute your content in connection with our services and marketing.
• Permission: You own the content or have rights to upload it and grant the above license.
• Compliance: Content must comply with our Terms & Conditions and community standards. Violating content may be removed and accounts suspended.
• Privacy: Uploaded content may be visible to the public. Obtain consent from anyone featured in your photos or videos.
• Reporting: We may review and remove content reported as inappropriate or infringing.
• Indemnification: You agree to indemnify Zivahair against claims arising from your content or breach of this agreement.

Zivahair uses physical, electronic, and administrative safeguards to protect personal information, including SSL encryption for financial transactions on this site.

Access to personal data is restricted to employees and contractors who need it to perform their jobs. We rely on reputable third-party providers for hosting and infrastructure with appropriate security practices.

While we follow industry-standard precautions, no Internet transmission is 100% secure. Information you send to us is transmitted at your own risk, though we work continuously to protect your data.

We do not sell, rent, trade, or license your personal or financial information to unrelated third parties for their marketing. We may share data with partners only as described below to operate our business.

You are responsible for keeping your Zivahair account username and password confidential.

We use trusted service providers for specific functions. Information disclosed to them is limited to what is necessary for their services, under confidentiality obligations and encryption where appropriate.

Delivery

We share name, shipping address, email, and phone number (if provided) with carriers such as DHL, USPS, EMS, UPS, FedEx, and similar partners to deliver your orders.

Payment

Payment processors and financial partners receive information needed to process transactions. We may share data to detect and prevent fraud.

Marketing & analytics

If you opt in, we may send promotions via email or SMS. You may unsubscribe at any time. We may share aggregated, non-identifying statistics (such as page traffic or order volume) with analytics and advertising partners, including Google Analytics.

Affiliates & corporate events

We may authorize affiliated entities to process data under strict agreements. In a merger, acquisition, or sale of assets, personal data may transfer to the relevant successor entity as permitted by law.

Zivahair reserves the right to update this Privacy Policy. Changes will be posted on this page with an updated "Last updated" date. Where changes are material, we may provide additional notice on our website or by email where appropriate.

zivahair.com is operated by ZIVAHAIR INTERNATIONAL (HONG KONG) LIMITED.

If you are a California resident, this section applies in addition to the rest of this Privacy Policy.

Sensitive information

We may collect categories of sensitive personal information as defined under California law — such as account login credentials combined with passwords, payment card information for processing transactions, and information you voluntarily provide. We use such information only for purposes permitted by law, such as completing orders, security, and compliance. We do not use sensitive personal information for purposes beyond those identified in applicable California privacy law.

Financial incentives

Our loyalty programs, discounts, and member offers may involve collection of contact information (such as email). These programs may be considered a "financial incentive" under California law. We do not assign a specific monetary value to your data; the value relates to the benefits you receive. You may withdraw from marketing or loyalty communications at any time using the opt-out methods in this policy.

Sale & sharing / targeted advertising

We use cookies and similar technologies that may constitute "sale" or "sharing" of personal information under California law for targeted advertising. You may opt out by adjusting cookie preferences, using browser "Global Privacy Control" (GPC) signals where supported, or contacting us at support@zivahair.com.

Your California rights

Subject to legal exceptions, California residents may have the right to:

• Know/access personal information we collect
• Request deletion or correction of inaccurate data
• Opt out of sale/sharing for cross-context behavioral advertising
• Not be discriminated against for exercising privacy rights

Submit requests to support@zivahair.com. We may verify your identity before responding. You may designate an authorized agent with appropriate proof of authorization.

If you reside in another U.S. state with comprehensive privacy laws, this section may apply in addition to the rest of this policy. Depending on your state, you may have some or all of the following rights (subject to applicable law and exceptions):

• Right to know / access personal information we collect
• Right to delete personal information
• Right to correct inaccurate information
• Right to opt out of sale of personal information
• Right to opt out of targeted advertising
• Right to data portability, where applicable

Exercise these rights by emailing support@zivahair.com. We will not discriminate against you for exercising your rights. We may need to verify your identity before fulfilling certain requests. You may appoint an authorized agent where permitted by your state's law.

For privacy questions, data requests, or account deletion, contact us at:

Email: support@zivahair.com

Website: zivahair.com

We aim to respond to privacy inquiries within a reasonable timeframe.