How long does Zivahair shipping take?

Processing typically takes 1–3 business days. Standard shipping usually arrives within 5–10 business days depending on your location. You will receive a tracking number once your order ships.

I entered the wrong shipping address — what should I do?

Contact Zivahair customer care immediately. If your order has not shipped, we can update the address. If it has already shipped, please contact the carrier directly — rerouting may cause delays or extra fees.

Will I receive order and shipping confirmation?

Yes. You will receive an order confirmation email after checkout and a shipping confirmation with tracking once your Zivahair order leaves our warehouse.

What is Zivahair's return policy?

Unworn items in original condition may be eligible for return within the stated return window on your order confirmation. Customized or worn wigs may not qualify — see our Delivery & Returns page for full details.

How do I start a return or exchange?

Email support@zivahair.com with your order number and reason for return. Our team will guide you through the next steps.

What is the Zivahair Bye-Bye Knots wig?

Bye-Bye Knots is Zivahair's glueless lace wig line featuring invisible bleached knots, pre-plucked hairline, pre-cut lace, and ready-to-wear construction — one wig for all.

Are Zivahair wigs made from real human hair?

Yes. Zivahair premium wigs are crafted from 100% quality human hair for a natural look and long-lasting wear.

How do I care for my Zivahair wig?

Use shampoo designed for human hair wigs. Wash gently, avoid excessive heat, and store on a wig stand when not in use to maintain shape and longevity.

What is the difference between bleached and unbleached knots?

Bleached knots blend with your scalp for a more natural hairline. Unbleached knots are visible on the lace and may require additional customization for the most seamless look.

How do I install the Zivahair Bye-Bye Knots wig?

You can wear it with glue or gel, or go glueless thanks to pre-bleached knots, pre-plucked hairline, pre-cut lace, and pre-made baby hairs — no plucking or lace cutting required.

What's new about Zivahair Bye-Bye Knots Wig 2.0?

Version 2.0 upgrades to our Smart Wear cap with a moveable elastic belt, 8 adjustable hook straps, pre-shaped ear tabs, and an elastic net cap for a snug, secure fit.

How do I create a Zivahair account?

Click the account icon in the header and follow the sign-up steps. A Zivahair account lets you track orders, save addresses, and access member offers.

How do I use a Zivahair coupon code?

Enter your promo code at checkout in the discount field before completing payment. Only one code may apply per order unless stated otherwise.

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Help Center

Find answers about Zivahair orders, shipping, returns, wig care, and more.

Got Questions?

Frequently Asked Questions

Everything you need to know about Zivahair orders, wigs, and care.

What payment methods does Zivahair accept?

We accept major credit and debit cards, PayPal, Klarna/Afterpay (where available), and other secure payment options at checkout.

How do I place an order on Zivahair?

Step 1: Browse our collections and select the wig or hair product you love.
Step 2: Choose your specifications and click Add to Cart or Buy Now.
Step 3: Enter your shipping details, select your payment method, and click Place Order.

Can I change or cancel my Zivahair order?

You may have a short window after placing your order to request changes or cancellation. Once your order enters processing or shipping, changes cannot be guaranteed — please contact us as soon as possible.

Is my payment information secure?

Yes. Zivahair uses encrypted, PCI-compliant payment systems to keep your information safe.