How long does Zivahair shipping take?

Orders are prepared and shipped as soon as possible. Delivery timing varies by destination, item availability, carrier, and local conditions. You will receive a tracking number once your order ships.

I entered the wrong shipping address — what should I do?

Contact Zivahair customer care immediately. If your order has not shipped, we can update the address. If it has already shipped, please contact the carrier directly — rerouting may cause delays or extra fees.

Will I receive order and shipping confirmation?

Yes. You will receive an order confirmation email after checkout and a shipping confirmation with tracking once your Zivahair order leaves our warehouse.

What is Zivahair's return policy?

Unused items in original packaging may be returned within 30 days of delivery. Free return shipping on US orders — see our Delivery & Returns page for full details.

How do I start a return or exchange?

Email support@zivahair.com with your order number and reason for return. Our team will guide you through the next steps.

What makes Zivahair glueless wigs different?

Zivahair glueless wigs feature HD lace, pre-plucked hairlines, and ready-to-wear construction designed for a natural look with beginner-friendly install — no adhesive required on most styles.

What material are Zivahair wigs made from?

Zivahair wigs are crafted from premium heat-resistant synthetic fiber — not human hair. They offer a natural look, easy care, and reliable everyday wear.

How do I care for my Zivahair wig?

Use wig-safe shampoo for synthetic fiber. Wash gently after water exposure. Blow-dry on cool or low heat on a wig stand. Light heat styling up to 280°F (140°C) with heat protectant is supported — avoid high heat on lace or cap. Store on a wig stand when not in use.

What is the difference between bleached and unbleached knots?

Bleached knots blend with your scalp for a more natural hairline. Unbleached knots are visible on the lace and may require additional customization for the most seamless look.

How do I install a Zivahair glueless wig?

Place the wig on your hairline, adjust the elastic band and straps for a snug fit, and blend the lace for a seamless finish. Most glueless styles require no glue or gel.

What cap features do Zivahair wigs include?

Many Zivahair styles include adjustable straps, pre-cut lace, and a secure glueless fit. Cap details vary by style — check the product page for specific features.

How do I create a Zivahair account?

Click the account icon in the header and follow the sign-up steps. A Zivahair account lets you track orders, save addresses, and access member offers.

How do I use a Zivahair coupon code?

Enter your promo code at checkout in the discount field before completing payment. Only one code may apply per order unless stated otherwise.

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Help Center

Find answers about Zivahair orders, shipping, returns, wig care, and more.

Got Questions?

Frequently Asked Questions

Everything you need to know about Zivahair orders, wigs, and care.

What payment methods does Zivahair accept?

We accept major credit and debit cards, PayPal, Klarna/Afterpay (where available), and other secure payment options at checkout.

How do I place an order on Zivahair?

Step 1: Browse our collections and select the wig or hair product you love.
Step 2: Choose your specifications and click Add to Cart or Buy Now.
Step 3: Enter your shipping details, select your payment method, and click Place Order.

Can I change or cancel my Zivahair order?

You may have a short window after placing your order to request changes or cancellation. Once your order enters processing or shipping, changes cannot be guaranteed — please contact us as soon as possible.

Is my payment information secure?

Yes. Zivahair uses encrypted, PCI-compliant payment systems to keep your information safe.