Orders are prepared and processed as soon as possible. You'll receive a confirmation email once your order ships.Delivery timing varies by destination, item availability, carrier, and local conditions. Available shipping options are shown at checkout.Once shipped, you'll receive a tracking number by email. Track your order anytime on our Order Tracking page.Free US shipping on all US orders. Shipping fees for other destinations, if any, are shown at checkout before you pay.

Returns & delivery

Delivery & Returns

Q: How Do I Return an Item?

Step 1: Log in to your account and click "My Orders".Step 2: Choose the order you would like to return and select a request type.Step 3: Fill in the corresponding information and click Submit.Don't have an account? Email support@zivahair.com with your order number and reason for return.

Q: Refund Policy

Refunds are processed within 24 hours once your returned package is received and inspected.A refund will be issued to your original payment method within several business days, depending on your bank or card issuer.If you have any questions, please email support@zivahair.com first.

Everything you need to know about shipping, returns, exchanges, and refunds.

Track my order Help Center

Self-Service Returns & Refunds

Resolve issues quickly — start a return from your account or email us.

30-Day Returns
Easy Exchanges
24h Refund Processing

At Zivahair, we love our customers and want you to love your purchases — without the stress of being stuck with an item that isn't right. We understand the challenges of shopping online and will always do our best to make returns and delivery smooth.

Policies & guidelines

Return & Exchange Conditions And Precautions

Online purchases (gifts excluded) made through zivahair.com are valid for exchange and return within 30 days from the date you've received all your item(s).
Items must be unused, undamaged, and come with all original tags and their original packaging. If not, the customer is responsible for all incurred fees and no refund will be issued. (If the wig has been altered, washed, or dyed, the item will not be considered unused.)
Free return shipping on US orders. Contact us before sending your return — we'll provide a prepaid label once your return request is confirmed.

How Do I Return an Item?

Step 1: Log in to your account and click "My Orders".

Step 2: Choose the order you would like to return and select a request type.

Step 3: Fill in the corresponding information and click Submit.

Don't have an account? Email support@zivahair.com with your order number and reason for return.

Refund Policy

Refunds are processed within 24 hours once your returned package is received and inspected.

A refund will be issued to your original payment method within several business days, depending on your bank or card issuer.

If you have any questions, please email support@zivahair.com first.

Delivery & Shipping

Orders are prepared and processed as soon as possible. You'll receive a confirmation email once your order ships.
Delivery timing varies by destination, item availability, carrier, and local conditions. Available shipping options are shown at checkout.
Once shipped, you'll receive a tracking number by email. Track your order anytime on our Order Tracking page.
Free US shipping on all US orders. Shipping fees for other destinations, if any, are shown at checkout before you pay.